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Shipping and return policies for JordyVision

Shipping Info
jordyvision.spreadshirt.nl/shop/help/index/categoryId/6#jumpto51

95% of our orders leave production within 24-48 hours after the order has been placed and paid. For about 5%, we need a little longer.
Return Policy
As specified on: jordyvision.spreadshirt.nl/shop/help/index/categoryId/19#jumpto95

Products from this online-shop can be exchanged within 14 days of receipt.
If the item has been produced with personalised specifications (i.e. if you used a personal line of text) then we cannot cancel your order, however, we are very fair. If you are not satisfied with a personalised t-shirt, simply contact our helpful Service Team. As long as a football jersey-set for the entire team does not need to be exchanged, we are very accommodating.
If the ordered item contains defects (e.g. because of a printing error), then we will obviously take the product back, reimburse your money or send a error-free shirt.

That's a fair policy, isn't it? :)